Local Pickup policies

When placing your order in our online shop, you can select Warehouse Pickup if you would like to pick up your order in person free of charge.

Your order will be ready for pickup within 3 hours during our pickup hours of 12pm to 5:30pm Tuesday only. If you can't make it, please write us at info@dotandlil.com to take an appointment.

Please wait for the notification telling you your order is ready before coming to the warehouse! Our little team will happily prepare your order in just a few hours and will let you know as soon as you can pick it up.

Once you get your confirmation, your order will be waiting for you in a paper shopping bag with your name and order number on it, at the door of our warehouse.

Can't make it at the chosen time? Email us at info@dotandlil.com

Orders will be available for you to pick up for 14 days. We will send you a reminder email during this time, we know you are busy! After 14 days, we will cancel your order and refund your payment, minus a 10% restocking and cancelation fee to cover our prep time and payment processing fees.

Please note that pickup for orders placed online is at our warehouse not a shop. Our warehouse sadly no longer has the extra space or staff necessary for a showroom, and so you will not be able to browse, smell things, see products or shop in person at this location. Please visit one of our lovely local retailers if you want to shop and browse in person before purchasing!

Our warehouse team cannot accept payments and cannot prepare orders for you on the spot.